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[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row module_class=” et_pb_row_fullwidth” _builder_version=”4.16″ transform_scale=”101%|101%” width=”78.6%” width_tablet=”80%” width_phone=”” width_last_edited=”on|desktop” max_width=”89%” max_width_tablet=”80%” max_width_phone=”” max_width_last_edited=”on|desktop” min_height=”172px” custom_margin=”-60px|auto||auto||” custom_padding=”||8px|||” animation_direction=”left” make_fullwidth=”on” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”3_4,1_4″ use_custom_gutter=”on” gutter_width=”1″ _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”||50px||false|false” custom_padding=”||0px|||” border_radii=”off||||” border_width_bottom=”10px” border_color_bottom=”#FFFFFF” global_colors_info=”{}”][et_pb_column type=”3_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ text_font=”||||||||” text_font_size=”16px” text_line_height=”2em” header_2_font=”Rubik|500||on|||||” header_2_text_color=”#8624e1″ header_2_font_size=”14px” header_2_letter_spacing=”1px” header_2_line_height=”1.5em” header_3_font=”Rubik|500|||||||” header_3_text_align=”left” header_3_font_size=”38px” header_3_line_height=”1.4em” text_orientation=”center” module_alignment=”center” link_option_url=”https:\/\/hub.blitznet.com.au\/portal” header_2_font_size_tablet=”42px” header_2_font_size_phone=”32px” header_2_font_size_last_edited=”off|desktop” header_3_font_size_tablet=”28px” header_3_font_size_phone=”20px” header_3_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_button button_url=”http:\/\/hub.teletech.cc\/portal” button_text=”Click Here” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.24.0″ _module_preset=”default” custom_margin=”-20px|auto||auto||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ text_font=”||||||||” text_font_size=”16px” text_line_height=”2em” header_2_font=”Rubik|500||on|||||” header_2_text_color=”#975ab6″ header_2_font_size=”14px” header_2_letter_spacing=”1px” header_2_line_height=”1.5em” header_3_font=”Rubik|500|||||||” header_3_text_align=”left” header_3_font_size=”38px” header_3_line_height=”1.4em” text_orientation=”center” module_alignment=”center” header_2_font_size_tablet=”42px” header_2_font_size_phone=”32px” header_2_font_size_last_edited=”off|desktop” header_3_font_size_tablet=”28px” header_3_font_size_phone=”20px” header_3_font_size_last_edited=”on|phone” border_width_bottom=”1px” border_color_bottom=”#008A1C” locked=”off” global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][et_pb_accordion open_toggle_text_color=”#4f1964″ closed_toggle_background_color=”#008A1C” icon_color=”#FFFFFF” _builder_version=”4.27.4″ _module_preset=”default” toggle_text_color=”#FFFFFF” toggle_font_size=”20px” border_color_all=”#008A1C” global_colors_info=”{}”][et_pb_accordion_item title=”How do I get connected?” open=”on” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n
(Our recommended modem varies from the most affordable to a higher price. Take a peek on the modem using the link below and select what suits your best. Note: prices vary overtime. We suggest that you go check your nearest technology store such as <\/em>JB HiFi<\/em><\/a><\/span> or <\/em>Officeworks<\/em><\/a><\/span> to get the latest price.<\/em><\/p>\n Fees<\/strong><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”What actual speed does Premium Package offer?” _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n As advertised including during peak hours.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Which speed is right for my home: Premium or Ultimate?” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Premium package is perfect for large households of 6 or more people using multiple connected devices. It offers:<\/p>\n Ultimate package is the fastest connection for large households of 6 or more people looking to get the most out of multiple high demand devices. It offers:<\/p>\n Or streaming a single 8K video, with multiple other devices streaming HD or lower resolutions.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Can I cancel or change my plan anytime?” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Yes, go to contact page, select support and provide the following:<\/p>\n Note: Any pending bill in the account should be settled first before we can cancel the service.<\/p>\n [\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text _builder_version=”4.16″ text_font=”||||||||” text_font_size=”16px” text_line_height=”2em” header_2_font=”Rubik|500||on|||||” header_2_text_color=”#975ab6″ header_2_font_size=”14px” header_2_letter_spacing=”1px” header_2_line_height=”1.5em” header_3_font=”Rubik|500|||||||” header_3_text_align=”left” header_3_font_size=”38px” header_3_line_height=”1.4em” text_orientation=”center” module_alignment=”center” header_3_font_size_tablet=”28px” header_3_font_size_phone=”20px” header_3_font_size_last_edited=”on|phone” border_width_bottom=”1px” border_color_bottom=”#008A1C” locked=”off” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text ol_item_indent=”20px” _builder_version=”4.27.4″ _module_preset=”default” text_line_height=”1.8em” ol_text_align=”left” ol_text_color=”#FFFFFF” ol_line_height=”1.7em” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.16″ text_font=”||||||||” text_font_size=”16px” text_line_height=”2em” header_2_font=”Rubik|500||on|||||” header_2_text_color=”#975ab6″ header_2_font_size=”14px” header_2_letter_spacing=”1px” header_2_line_height=”1.5em” header_3_font=”Rubik|500|||||||” header_3_text_align=”left” header_3_font_size=”38px” header_3_line_height=”1.4em” text_orientation=”center” module_alignment=”center” header_3_font_size_tablet=”28px” header_3_font_size_phone=”20px” header_3_font_size_last_edited=”on|phone” border_width_bottom=”1px” border_color_bottom=”#008A1C” locked=”off” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text ol_item_indent=”20px” _builder_version=”4.25.2″ _module_preset=”default” text_text_color=”#FFFFFF” text_line_height=”1.8em” ol_text_align=”left” ol_line_height=”1.7em” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.16″ text_font=”||||||||” text_font_size=”16px” text_line_height=”2em” header_2_font=”Rubik|500||on|||||” header_2_text_color=”#975ab6″ header_2_font_size=”14px” header_2_letter_spacing=”1px” header_2_line_height=”1.5em” header_3_font=”Rubik|500|||||||” header_3_text_align=”left” header_3_font_size=”38px” header_3_line_height=”1.4em” text_orientation=”center” module_alignment=”center” header_3_font_size_tablet=”28px” header_3_font_size_phone=”20px” header_3_font_size_last_edited=”on|phone” border_width_bottom=”1px” border_color_bottom=”#008A1C” locked=”off” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text ol_item_indent=”20px” _builder_version=”4.25.2″ _module_preset=”default” text_text_color=”#FFFFFF” text_line_height=”1.8em” ol_text_align=”left” ol_line_height=”1.7em” global_colors_info=”{}”]<\/p>\n Please make sure you follow all the troubleshooting steps before contacting us. If the issue persists, feel free to contact us at (support email address) or call in office hours on (hotline number). [\/et_pb_text][et_pb_text _builder_version=”4.16″ text_font=”||||||||” text_font_size=”16px” text_line_height=”2em” header_2_font=”Rubik|500||on|||||” header_2_text_color=”#975ab6″ header_2_font_size=”14px” header_2_letter_spacing=”1px” header_2_line_height=”1.5em” header_3_font=”Rubik|500|||||||” header_3_text_align=”left” header_3_font_size=”38px” header_3_line_height=”1.4em” text_orientation=”center” module_alignment=”center” header_3_font_size_tablet=”28px” header_3_font_size_phone=”20px” header_3_font_size_last_edited=”on|phone” border_width_bottom=”1px” border_color_bottom=”#008A1C” locked=”off” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_accordion open_toggle_text_color=”#4f1964″ closed_toggle_background_color=”#008A1C” icon_color=”#FFFFFF” _builder_version=”4.24.2″ _module_preset=”default” toggle_text_color=”#FFFFFF” toggle_font_size=”20px” border_color_all=”#008A1C” global_colors_info=”{}”][et_pb_accordion_item title=”STEP 1: Power Cycle Device” open=”on” _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n NOTE: sometimes you may have to do this a few times and you will find the router will finally connect<\/em><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”STEP 2: FTTP Ready WAN Enabled Router” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n We find that TP-Link and D-Link are the most user friendly.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”STEP 3: Ethernet Cable” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n We find that TP-Link and D-Link are the most user friendly.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”STEP 4: Securing Cords” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”STEP 5: Router Settings (wireless)” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Once logged in go to internet settings<\/p>\n Please note: wording can be slightly different on each router brand but will but will be similar to the above.<\/p>\n \u2022If you change any settings, make sure you press \u201cApply\u201d or \u201cSave\u201d<\/p>\n \u2022Sometimes you will connect straight away, other times you may have to power cycle device as per STEP 1 directions<\/p>\n If your router will not allow you connect via wi-fi please follow \u201cConfiguring Router via Ethernet Cable\u201d<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”STEP 6: Last resort option” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]PPPoE Direct Connection. This is last resort option and will confirm where the issue is. This may indicate there might be a black box or router issue. If you cannot connect direct through black box go to STEP 7. If you can connect direct to black box that will indicate there is a router issue which you will have to contact your router manufacturer to see if it is faulty or some unknown settings may need to be changed to connect. Please follow PPPoE Direct Connection Guide[\/et_pb_accordion_item][et_pb_accordion_item title=”STEP 7: Checking lights” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Check Black Box (ONT\/NTD) lights. They should be flashing Green. The RF light is the only one that will be red if you do not have your TV or Foxtel plugged in. If any of the lights are not green, please email us at\u00a0(support email address)\u00a0we will log a fault and look into the issue with the black box and will contact you as soon as it is fixed. If any of your lights on your router are not green, please refer to your router user manual for guidance<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”STEP 8: Final Troubleshooting Step” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n If you have followed all of the above and are still unable to connect to the internet, we will then send out a Technician. If the issue is a network fault it will be of no charge. However, if it is to be not a Network fault and an equipment fault (e.g., faulty router) a\u00a0call out fee<\/strong>\u00a0will be applied.<\/p>\n [\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" Customer Care 7 Days supportCurrent Customer Support TicketingFAQs Check your address if SUPA Network is available. Have a modem compatible to fiber to premises available and ensure that it\u2019s not locked to any ISP. (Our recommended modem varies from the most affordable to a higher price. Take a peek on the modem using the link […]<\/p>\n","protected":false},"author":350,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-110029","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/teletech.cc\/wp-json\/wp\/v2\/pages\/110029","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/teletech.cc\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/teletech.cc\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/teletech.cc\/wp-json\/wp\/v2\/users\/350"}],"replies":[{"embeddable":true,"href":"https:\/\/teletech.cc\/wp-json\/wp\/v2\/comments?post=110029"}],"version-history":[{"count":15,"href":"https:\/\/teletech.cc\/wp-json\/wp\/v2\/pages\/110029\/revisions"}],"predecessor-version":[{"id":113756,"href":"https:\/\/teletech.cc\/wp-json\/wp\/v2\/pages\/110029\/revisions\/113756"}],"wp:attachment":[{"href":"https:\/\/teletech.cc\/wp-json\/wp\/v2\/media?parent=110029"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}\n
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Getting Started<\/h3>\n
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Setting up your Modem Router<\/h3>\n
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-get your spare Ethernet cable and plug it to the\u00a0LAN\u00a0<\/strong>port at the back of Modem and the other end to the Ethernet port in your PC<\/li>\n
– open a web browser and key in the default gateway
– log in to the modem interface or router settings<\/li>\nBasic Troubleshooting Steps<\/h3>\n
1. Check lights on both your Router and the Black Box (ONT) – RF will display a red light unless your TV or Foxtel is plugged in.
2. Note: If any of lights in your modem does not display in green, please refer to you Router’s manual as that may indicate the issue. See our list of Modem Router’s manuals and reach us if your modem is not listed.
3. Check that your billing is not overdue, if billing is overdue you need to contact us at (support email address) as your account may have been cancelled.
4. Try another Ethernet cable to isolate the issue and ensure that cables are secure and not loose.
5. Ensure that you have entered the username and password we provided you correctly
6. Power Cycle the device a couple of times<\/p>\nAdvanced Troubleshooting Steps<\/h3>\n
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